Repair management software, also known as computer repair software, is a type of application that business owners use to manage the general computer repairs of their company. In general, this type of software can be used to track which machines have been repaired and who has worked on them. It may contain additional features such as being able to create quotes for customers based on a previously fixed machine. Repair management software comes in a variety of different forms with some software being specific to a certain industry and others capable of handling work from any industry.
Once computers are purchased by a company, they must be maintained or else malfunctions will occur leading to a loss in performance or even complete failure resulting in lost data along with hours spent trying to fix the errors. Unfortunately, it has been observed that many computer technicians are “missing broad opportunities to provide better service, increase revenue and decrease expenses.” This is because the technicians are not organized enough to handle all of the repairs they have. It has also been observed that repairing companies do not have an accurate record of their repair history which leads them to lose money if a customer does not pay or pays less than expected for service.
Many different types of software can be used as repair management software but it is important to find which type will work best for your company’s individual needs. Some popular forms include RMM (remote monitoring and management), DFM (desktop file management), DRP (desktop remote patching), AV (antiv), and SRM (software asset management).
Features of Repair Management Software
Some of the top features of repair management software include:
- Automated Reminders: Repair management software allows technicians to create automated messages for their customers which alerts them of upcoming appointments, if they are running low on credit, or when their warranties are coming to an end. This can help reduce customer support costs and also prevent customers from having problems with not being aware of important dates.
- Automated Workflows: Repair management software allows companies to automate certain tasks that may be time-consuming by allowing the customer to do it themselves (e.g., scheduling an appointment), perform it immediately at the technician’s location (e.g., make payment), or begin resolving any issues right away (e.g., open a new ticket). With this type of repair management software, companies can determine whether customers should take care of certain problems themselves or have them resolved by a professional which can help reduce customer support costs.
- Custom Reports: Repair management software allows companies to generate custom reports designed for their specific needs. This helps technicians monitor different aspects of their business such as how much time they have spent on repairs, the total amount of each type of repair, and what types of machines are being repaired. These types of reports allow companies to better optimize their business practices so that they are devoting all resources to where there is the greatest need or opportunity.
- History Logs: Repair management software allows customers to view records of previous jobs performed which can help them save money by not having multiple problems fixed because only one was necessary. They may also be able to tell which work has already been completed if they need support later on and want to save money by not having the job repeated.
- Real-time Tracking: Repair management software allows technicians to easily monitor where they are in the repair process so that they can provide more accurate estimates for their customers and also keep them updated with any schedule changes. This helps prevent work from being delayed or forgotten about completely which would then require extra time to be spent getting back on track.
- Software Supported: Repair management software is typically run using a computer’s operating system (e.g., Windows, Mac OS X) and is often browser-based allowing companies to use it anywhere there is internet access whether they are at home or traveling around the world. Most of these types of repair management software will only cost a few dollars per month and can be installed onto as many devices as needed.
- Searching: Repair management software allows technicians to search for past jobs that were completed which can help locate information quicker and reduce customer support costs. They can also use this type of repair management software to compare the current job at hand with previous ones so that they know exactly what needs to be done next. By using repair management software companies may be able to save time by only requiring their technicians to do one follow-up visit instead of multiple ones or if a problem occurs, later on, they will not have to repeat any work that was already performed successfully.
- Service Records: Repair management software allows companies to keep track of all service history about their machines which can prevent problems from occurring later on. This information can also be used to find the best price for replacement parts, schedule appointments with technicians or service providers, and offer extended warranties on machines that have been repaired in the past.
- Visibility: Repair management software allows companies to view specific information about each job such as when it was started, how much time was spent on repairs, and when it was finished so that technicians can stay up-to-date with their workload. This enhancement can reduce customer support costs by giving customers quick access to this information without having to wait in line at a service counter or talk over the phone with a company representative.
With repair management software, companies may be able to reduce customer support costs by having machine records available immediately at any time and without needing to spend additional time looking them up. They may also be able to save money by knowing exactly when one of their machines is most likely going to need professional maintenance so they can plan and prepare accordingly.
How Does It Work?
Repair management software provides a platform where users (technicians) enter all relevant data into the system such as repairs, after-repair events (e.g., new issues, warranty work), requests for service or sales, and then generate reports that can be used to review the information. This helps technicians keep better track of what they are doing so they can complete tasks faster and spend more time on important issues instead of worrying about paperwork.
Repair Management Software Helps Any Business!
People who use repair management software typically work in an office, shop, or warehouse where they are responsible for taking care of equipment such as laptops, smartphones, printers, and more. Technicians may also be required to complete service calls and maintain relationships with clients throughout the life cycle of their machine (e.g., providing status updates).
Repair management software is typically used by businesses operating in manufacturing, services (e.g., car repair shops), retail (e.g., small appliance stores) but is also found in other industries as well such as eCommerce (e.g., large online retailers).
Advantages Of Repair Management Software
- Access at Ease: Repair management software is available online which allows technicians to access it from anywhere in the world using a computer, smartphone, or tablet. This ensures there are no interruptions to their workflow and they will always have the information that they need when they need it.
- High Level of Security: Repair management software typically requires a username and password for technicians to use it which prevents anyone from accessing the system without permission. In addition, repair management software companies may also encrypt all data being transferred from one device to another so that user privacy is upheld at all times.
- Ease of Installation/Deployment: Repair management software can be installed onto company machines within minutes so technicians can begin using them immediately without needing any additional assistance from IT staff members.
- Easy to Use: Repair management software provides a user-friendly interface that technicians can quickly learn and navigate without any problems. This prevents them from becoming frustrated with the software and helps ensure they spend less time trying to complete tasks and more time servicing customers.
- No Additional Hardware Needed: Repair management software typically does not require special devices or equipment for it to work as it can easily be accessed online through a computer, smartphone, or tablet. In addition, most repairs management software also offers apps that have been specifically designed to run on certain types of mobile devices so users may only need one device in their pocket rather than a laptop and a smartphone/tablet.
- Expert Support: Repair management software companies provide 24/7 customer support both through email, live chat, and phone so technicians are never left alone to figure out any problems they may have. This ensures that issues can be quickly resolved without any delays which helps ensure technicians can complete tasks promptly.
- Inventory Management: When technicians enter repair requests into the system, they can also track how much inventory is left over from job to job which helps make keeping an accurate count of what is available a lot easier. In addition, technicians can also create new work orders or change existing ones in order to restock certain items that have been used up while others may need replacing.
Repair management software typically includes a variety of other features as well including automatically attaching files and images to tickets, tracking warranties, providing diagnostic reports for warranty purposes, and more!
Repair management software can help technicians’ complete tasks faster and spend more time on important issues instead of worrying about paperwork. When choosing a repair management software, it is important that users look for companies that have an easy-to-use platform, offer customers support around the clock, and require very little maintenance to run properly for years after being installed.