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Today, Agile methodologies, big data solutions, automation and digitalization are taking over the world of business. Staying ahead means staying on the cutting edge, always.
Zed-Service™ is a world-class customer service CRM software with intelligent reporting and analytics dashboard. Zed-Service™ allows you to keep pace with industry growth with scalable service management solutions. Drive growth by automating your operations, improving after sales services and handling field services and warranty management, all through a unified platform.
Zed-Service™ is primarily meant for industries needing after-sales service and repair management. Processes like walk-in service, on-site service and Return-to-Bench (RTB) can be streamlined effortlessly to improve profitability and brand image.
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Benefits of Zed-Service™ CRM for Service Management
After-Sales Service is one of the most tricky but focused area for all organization these days, since it has impacted the profitability and yield and has made predictable forecasting directly affecting customer satisfaction and offering service excellence, Brands that have adapted this service has witnessed revolutionary results since this tool is capable to accelerate performance and enhance customer experience management using best practices in the service industry.
The three key factors eminent in every manufacturing segment these days are (WRC) warranty, repair and customer service. Zed-Service helps your brand to be known, recognized and served by structured and optimized after-sales service gains using multiple software solutions such as mobile field service management software, field service management software, warranty claim management software etc. You will be known for highly impactful brand in terms of customer service and satisfaction using Zed-Service automation.
Zed-Service™ is a unique software platform for the after-sales service management, inventory & warranty tracking, repair and customer service operations management. Using Zed-Service helps to reduce service TAT remarkably, enables complete after-sales service tracking with intuitive eagle’s eye-view dashboard of service operations across all channels.
Zed-Services is a leading name in after sales service tracking software warranty claim management software in India, field service management software and mobile field service management software etc…, we offer the most robust after sales service, repair & warranty claim management software system that simplifies warranty validation, warranty claim processing and payout to service partners. It helps reduce warranty cost by removing chances of leakage prevalent in the service industry and thus enables the parent Brand to improve their bottom-line profitability. Be it primary manufacturers, large distributors, Service Channel Partners, or third party service centres, Zed-Service offers a proven one-stop solution for end-to-end customer Service management software in India for all business stake holders.
Zed-Axis assists your business on day-to-day Sales and after-sales service software needs with a proven, easy to implement and best value for money solution. Some of our clients are leading Brands in industry verticals like Consumer Electronics, Home Appliances, Health & Wellness – Home care, Kitchen Ware, Sanitary Ware, Computer Hardware and Networking, Power Technology, Medical Equipment’s and more…
Over the last 2 years we have been using distribution management system (Zed-Sales). The reports generated by this system have been a great help in our decision making process and planning.
Kamal Malhotra
DGM- Sales Operations,Planning & Distribution ( MBG div.)
Zed Service application is helping us in managing over all service operations efficiently. There is good support from Zed axis team all the times.
Jayachandra Naidu
A Head Service Operations (HUPS) Amara Raja Batteries Limited, Hyderabad
Zed Axis's Solution is helping a lot in our service network, earlier when didn't have your system, we were struggling in real time data management service claims collections, approvals, invoicing, making reports etc. Now just with a click of the mouse, we can generate the real-time reports. Response from Zed Axis team.
Pradeep Chugh
Fly Phones Russia
Looking at the successful implementation of Zed-Sales and Zed-Service in India, we implemented the same in Nigeria, Egypt, Nepal, Myanmar and Indonesia. Zed-Axis team also helped on local language adaptation of their solutions making it easy for the local teams.
Jason He (he YUAN)
Shenzhen Gionee Communication Equipment Co. Ltd.
Happy to get associated with Zed-Axis,. DMS (Distributor Management System) is an end-to-end software solution designed specifically for the emerging and developing markets. It supports all our sales channels, all delivery models, it's a user-friendly application that covers the complete down-stream supply chain, streamlines inventory, sales processes and distributor claims, Accurate and reliable data can be fetched out through DMS. We get a satisfactory support from Zed-Axis and all our issues or concerns are well handled by them.
Gauransh Chawla
Lemon Electronics Ltd.
"We've been users of Zed-Axis software solution for quite a while and it is really needful system, it helps our business to track work orders for our technical support lab. Service is really good in regards developing new things, tech support fixes issues in a really short time."
Abraham Esses
Mobo-Mexicon
over the last 4 years, we have been using Zed-Service and have recently also started Zed-Mobility products. The team at Zed-Axis keep themselves abreast with the latest developments in technology and incorporate the same in their solutions.
Prakash Mishra
AGM-IT Ram Ratna Global
The Mobile handset business is a fast-changing environment and requires dashboard visibility on the real time basis. Zed Sales (Distribution management system) from Zed-Axis is quite powerful tool which we are using. Zed-Service is backbone of our after sales service, enabling us to manage cast network of more than 100- service centers. Zed Axis provides seamless integration with systems like Microsoft AX and other third party systems.
Ratan Jha
CIO - Jaina India Pvt. Ltd. (Karbonn, Gionee & Sansui)
