Zed-Axis’s Help Desk Support offers smart & smooth solution and brings in service excellence through seamless utility tools and automated tasks. The system is absolutely simple to navigate and primarily helps clients and their service staff to monitor, track and prioritize customer query/tickets.
Zed-Axis’s Help Desk Support offers smart & smooth solution and brings in service excellence through seamless utility tools and automated tasks. The system is absolutely simple to navigate and primarily helps clients and their service staff to monitor, track and prioritize customer query/tickets.
We have the latest Cloud-based help desk support system, which means the Helpdesk support system allows its users minimum wait time and function with simple triggers and clicks. Users can post their query using tickets and Clients can very easily review their responses, reverts and view all details using one ticket only. We at Zed-Axis leave no stone unturned to offer the best of services through our Sales management software in India that a client’s expects from us, each experience is “in the moment”, personalized and unique.
In addition, the Help Desk Support tool assists after-sales service management software in converting a useful ticket into an edifying and awareness based article and get instinctive informative/knowledge base suggestions
HAPPY USERS
YEARS IN BUSINESS
TRANSACTIONS
YEARS IN BUSINESS
Over the last 2 years we have been using distribution management system (Zed-Sales). The reports generated by this system have been a great help in our decision making process and planning.
Kamal Malhotra
DGM- Sales Operations,Planning & Distribution ( MBG div.)
Zed Service application is helping us in managing over all service operations efficiently. There is good support from Zed axis team all the times.
Jayachandra Naidu
A Head Service Operations (HUPS) Amara Raja Batteries Limited, Hyderabad
Zed Axis's Solution is helping a lot in our service network, earlier when didn't have your system, we were struggling in real time data management service claims collections, approvals, invoicing, making reports etc. Now just with a click of the mouse, we can generate the real-time reports. Response from Zed Axis team.
Pradeep Chugh
Fly Phones Russia
Looking at the successful implementation of Zed-Sales and Zed-Service in India, we implemented the same in Nigeria, Egypt, Nepal, Myanmar and Indonesia. Zed-Axis team also helped on local language adaptation of their solutions making it easy for the local teams.
Jason He (he YUAN)
Shenzhen Gionee Communication Equipment Co. Ltd.
Happy to get associated with Zed-Axis,. DMS (Distributor Management System) is an end-to-end software solution designed specifically for the emerging and developing markets. It supports all our sales channels, all delivery models, it's a user-friendly application that covers the complete down-stream supply chain, streamlines inventory, sales processes and distributor claims, Accurate and reliable data can be fetched out through DMS. We get a satisfactory support from Zed-Axis and all our issues or concerns are well handled by them.
Gauransh Chawla
Lemon Electronics Ltd.
"We've been users of Zed-Axis software solution for quite a while and it is really needful system, it helps our business to track work orders for our technical support lab. Service is really good in regards developing new things, tech support fixes issues in a really short time."
Abraham Esses
Mobo-Mexicon
over the last 4 years, we have been using Zed-Service and have recently also started Zed-Mobility products. The team at Zed-Axis keep themselves abreast with the latest developments in technology and incorporate the same in their solutions.
Prakash Mishra
AGM-IT Ram Ratna Global
The Mobile handset business is a fast-changing environment and requires dashboard visibility on the real time basis. Zed Sales (Distribution management system) from Zed-Axis is quite powerful tool which we are using. Zed-Service is backbone of our after sales service, enabling us to manage cast network of more than 100- service centers. Zed Axis provides seamless integration with systems like Microsoft AX and other third party systems.
Ratan Jha
CIO - Jaina India Pvt. Ltd. (Karbonn, Gionee & Sansui)
